Volet.com is a global crypto-enabled e-wallet platform that has been serving individuals and businesses since 2014. The platform offers fiat and cryptocurrency deposits and withdrawals, instant P2P transfers, and secure transactions on crypto exchanges. Users can also order prepaid cards for worldwide spending, explore trending crypto assets with Swapper, and access a digital gift card marketplace.
For businesses, Volet.com provides mass payouts in both fiat and crypto, along with a developer-friendly API for accepting payments online. With its onramp and offramp solutions, the platform simplifies crypto transactions, offering competitive token prices.
Designed for crypto enthusiasts, freelancers, digital nomads, content creators, and businesses in industries such as crypto exchanges, ad networks, and marketplaces, Volet.com is a trusted name in digital payments. Headquartered in Vancouver, Canada, the company also has a presence in Costa Rica, Portugal, and Estonia, serving a growing global customer base.
The Challenge
As Volet.com’s customer base expanded, manual verifications became inefficient. Compliance operators struggled to keep pace with the growing demand, leading to processing delays, particularly during peak periods. These delays resulted in higher support requests, lower conversion rates, and customer dissatisfaction. To maintain a smooth and efficient onboarding process while meeting compliance requirements, Volet.com sought an automated verification solution that could decrease processing times, reduce manual workload, and enhance overall efficiency.
Why Sumsub?
Volet.com chose Sumsub for its transparent pricing, immediate onboarding support, and continuous product improvements. In addition to optimizing the user verification experience, Sumsub provided valuable upgrades to Volet.com’s admin interface, improving compliance management and streamlining operations.
Alex Meyer
Product Manager at Volet.com
Sumsub stood out due to its transparent fee structure, impressive level of customer support with immediate assistance since onboarding, and regular improvements not just for our customers but for our admin area as well.
The Solution
With Sumsub, Volet.com has transformed its verification process, automating key compliance checks while maintaining manual oversight for complex cases. This hybrid approach has increased efficiency and improved user experience, reducing processing delays.
Volet.com uses the following Sumsub’s products:
Implementation
Volet.com successfully integrated Sumsub’s verification system within a month, with strong support from the Sumsub’s team throughout the process. Despite the platform’s extensive capabilities, the smooth integration allowed Volet.com to enhance its compliance framework and onboarding flow without disruptions.
Alex Meyer
Product Manager at Volet.com
According to our developers, integration went smoothly considering Sumsub’s complexity and extensive capabilities. The support from the Sumsub team helped streamline the process greatly. We at Volet.com appreciate Sumsub’s assistance in further refining user experience for our customers, improving operational efficiency, and meeting regulatory requirements.
The Results
Since integrating Sumsub, Volet.com has significantly reduced onboarding time, now completing verification in an average of 10 seconds—compared to the previous wait time of several minutes to hours. This streamlined process has led to higher conversion rates from signup to verification attempts, with an approval rate of 89%.
Alex Meyer
Product Manager at Volet.com
Overall, onboarding time decreased noticeably. Users appreciate both simplified ID verification as well as geo-based address verification. We also appreciate how mentioning Sumsub as our KYC provider has a positive effect on our onboarding process with other service providers.
Future Plans
Volet.com continues to expand, strengthening its presence in Africa and Latin America by introducing more localized features and growing its customer base in these regions. With Sumsub as a key verification partner, Volet.com aims to streamline compliance in new markets by expanding document type coverage and optimizing verification costs to improve accessibility.