Compliance team at BTCC
Founded in 2011, BTCC is the world's longest-serving cryptocurrency exchange, providing trading and digital asset services to users around the globe. Since its launch, the company has focused on making crypto trading reliable, accessible, and secure while fostering a fair trading environment for users of all experience levels.
BTCC's platform supports spot and futures trading, fiat-to-crypto purchases, crypto-to-crypto exchange, and digital asset custody services. Its customer base includes long-term investors, crypto enthusiasts, and active traders looking for a secure and reliable way to access digital asset markets.
The Challenge
Before adding Sumsub to its compliance ecosystem, BTCC's existing verification providers did not fully support the international coverage required by its growing global user base. As a result, some customers required manual verification, increasing the operational workload and making the onboarding process less efficient.
As the platform grew, several challenges became more apparent:
- Limited document coverage for international users
- Growing reliance on manual reviews to support onboarding
- Increasing compliance complexity as crypto regulations evolved across different jurisdictions
- The need for stronger controls to manage financial crime risks, including money laundering and terrorist financing
BTCC needed a dedicated partner to strengthen its onboarding automation and extend its global coverage, complementing its existing compliance framework to meet the demands of its international operations.
Why Sumsub?
BTCC evaluated verification providers that could support the compliance needs of a global cryptocurrency exchange while simplifying day-to-day operations. The team was looking for more than identity verification alone. It needed a platform that could bring together customer onboarding, AML compliance, transaction monitoring, and crypto-specific risk management within a single solution.
Several factors influenced the decision:
- A comprehensive compliance suite combining KYC, AML screening, and transaction monitoring
- Automated identity verification to accelerate onboarding while reducing fraud
- Crypto monitoring to assess wallet risk and identify suspicious activity
- A trusted platform with an established reputation in the digital asset industry
For BTCC, Sumsub's Travel Rule capabilities were also an important differentiator. The platform helps the team verify that eligible crypto transactions comply with AML and counter-terrorist financing requirements before deposits and withdrawals are approved. Real-time alerts for high-risk wallet activity and seamless integration with BTCC's existing systems have enabled the company to strengthen compliance without adding unnecessary operational complexity.e.
Compliance team at BTCC
We were looking for more than a verification provider. We needed a platform that could bring together identity verification, AML compliance, transaction monitoring, and crypto-specific risk controls, especially Travel Rule and crypto monitoring, in one place. Sumsub met those requirements and helped simplify compliance across our global operations.
The Solution
BTCC has integrated Sumsub directly into its onboarding and compliance workflows, creating a verification process that combines automated screening with risk-based reviews.
Step 1: Automated onboarding
New users complete identity verification and AML screening as part of the registration process. Most checks are completed automatically in real time, allowing legitimate users to access the platform quickly while ensuring compliance requirements are met.
Step 2: Risk detection
The platform continuously evaluates verification results and customer activity, automatically flagging anomalies, high-risk profiles, and suspicious transactions for further review. Transaction Monitoring and Travel Rule capabilities add an additional layer of oversight for crypto transactions, helping BTCC meet AML and counter-terrorist financing requirements.
Step 3: Targeted investigations
Rather than manually reviewing every application, the compliance team focuses on flagged cases using Sumsub’s dashboard. This risk-based approach allows investigators to concentrate on higher-risk users while routine onboarding remains fully automated.
Compliance team at BTCC
We now only intervene to review flagged cases manually, allowing us to focus their efforts where they are most needed.
The result is a centralized verification workflow that supports both customer onboarding and ongoing compliance, giving the team a single operational process rather than separate tools for different stages of the customer journey.
The Implementation
BTCC integrated Sumsub into its existing onboarding flow using the platform's technical documentation and developer support, allowing the implementation to be completed without major delays.
The compliance team adapted quickly to the new workflow, with the platform's intuitive interface enabling a smooth transition from the previous verification system.
The Results
SBy automating identity verification and transaction monitoring, BTCC has significantly reduced the need for manual checks, making compliance processes more efficient and less prone to human error. Most identity verifications are now completed in a matter of seconds, helping BTCC deliver a faster onboarding experience while maintaining robust compliance controls.
Sumsub has also strengthened BTCC's confidence in meeting regulatory requirements. Automated compliance checks help ensure that transactions meet AML standards before deposits and withdrawals are approved, while configurable workflows support compliance with jurisdiction-specific regulations across the markets where BTCC operates.
Beyond compliance, the platform has contributed to broader operational improvements. Streamlined workflows have increased operational efficiency, allowing resources to be redirected toward growth and innovation. A stronger compliance framework has also reinforced trust among customers and business partners, further strengthening BTCC's reputation in the market.
Compliance team at BTCC
By automating identity verification and transaction monitoring, Sumsub has reduced the need for manual checks, making our compliance processes more efficient and less prone to human error. At the same time, these stronger compliance measures have helped build customer trust, as users feel more secure knowing the platform adheres to high regulatory standards.
Future plans
Looking ahead, BTCC plans to continue expanding its product offerings while ensuring new features meet evolving regulatory requirements and customer expectations.
The company also remains focused on international growth. As it enters new markets, BTCC will continue leveraging Sumsub's flexible compliance platform to navigate different regulatory environments and support its global expansion.
