Video Identification

3 minutes, 2 people, 1 result. Video identification perfected.

No more barriers between new clients and your business. Reach the perfect balance between full compliance, onboarding speed, and fraud prevention.

Stay fully compliant anywhere

Cover every compliance-related need in one go and take on even the toughest requirements, including BaFin. Pre-made policies, interview scripts, operator requirements, you name it.

Maximize onboarding pass rates

The entire video KYC process is highly customizable and takes 3-4 minutes on average to complete. Your clients can onboard with your business right on your mobile app or website.

Use Sumsub’s operators, or your own

Sumsub’s in-house team

It’s all us!

Sit back and relax. Our friendly operators have experience in 100+ jurisdictions and will conduct all the necessary onboarding steps. This includes onboarding the user and verifying submitted documents for authenticity. We will also keep an eye out for suspicious activity.

You can customize optional verification steps and their order as well. We speak English and German and are available for your video KYC needs 24/7/365.

Your own operators

It’s all you!

Empower your compliance staff with an amazing toolkit for video KYC. Verify documents, detect fraud, customize the onboarding journey, and easily conduct video interviews faster than ever. We will supply you with best practices, template scripts, and 24/7 support—on the house, of course.

All you need for video onboarding

Interview platform

Get an all-in-one video KYC platform equipped with a dynamic user queue and compatibility with any device. Plus, our in-house operators can take over the entire process on demand.

Document checks

Perform automated document verification during the interview in real-time or ask prior to the interview for an extra security check. Optionally, request documents during the interview for manual comparison as well.

Pre-made processes

Get customizable interview scripts and policy preparation advice from our legal experts, on demand. You can review recordings of both the operator and user post-interview, and share them with your regulators. All data is kept for 5+ years

Start blazing through video
interviews today

How video KYC onboarding works

Step 1

Initiating the call

As soon as the applicant initiates the interview, the operator is notified and connects through the dashboard.

Step 2

Pre-screening the user

It’s possible to ask applicants to verify their email and phone number or complete a questionnaire before the interview, if needed

Step 3

Conducting the interview

The operator follows an approved script during the interview, takes screenshots, and auto-verifies documents. TAN transmission can also be requested.

Step 4

Getting results

The results are displayed to the applicant after the video interview, and you get a full report and recording in the dashboard.

Enhance your verification process with KYC

Combine video interviews with remote KYC checks based on user risk profiles and/or transaction volumes. The verification flow is fully customizable to meet your particular requirements.

View more details

Enhance your verification process with KYC

View more details

Fully compliant with data privacy laws

At Sumsub, we take compliance extremely seriously. All data is encrypted and kept at Amazon Tier III data centers in the EU compliant with TIA-942 and PCI DSS standards. The data centers are protected from cyber intrusions and guarded physically around the clock by specially audited security personnel.

We meet every requirement to keep the data protection in line
with regulations worldwide:

End-to-end encryption
Clear privacy policy
Customer consent with the right to revoke

Breach alerts
Independent system testing
Constant monitoring

Easily integrate your tech stack with Sumsub

Use Sumsub to integrate the services you need via Web SDK, Mobile SDK, or our RESTful API.
Don’t worry about interruptions with 99.9% uptime.

Don’t take our word for it.
Here’s what our clients have to say

Ryan White

CTO at Rivalry

I tried 4 different providers. By switching to Sumsub we have more confidence. They just adjust their product to my business – that is what I feel.

Clyde Zorgvol

Deputy Group Head of Compliance of Capital.com

Integrating Sumsub SDK was considerably straightforward. Now we are able to change the required package of documents directly in the dashboard without making any amendments to our application.

Begin your journey with Sumsub today

FAQ

What is video KYC?
Video-based KYC (know your customer) is an identification process reliant on a stable online video connection, usually with video KYC software. This type of video interview is required in certain jurisdictions. Along with the online video verification, identification documents are required for verification, and other supplementary documents optionally.
What are the benefits of a video KYC solution?
Video KYC solution providers help rule out human error and streamline the entire verification process, which helps onboarding speed and fraud prevention. The entire process can be reduced to minutes with a video KYC vendor solution, from traditional in-person visits or an unassisted video KYC process that might take weeks on end.
Is video KYC full KYC?
That depends on the requirements of a given local jurisdiction Normally, by using a video identification service, ID documents are submitted before or during the interview.
What is video identification?
The video identification process is performed to confirm identity via video interview. The main goal of video identification is to compare the applicant’s real identity with provided documents and is a part of a larger video KYC process that involves a more streamlined process and optional documents as well.