Sumsub Video Identification

Make video identification less annoying

Set up compliant and easy-to-navigate interviews that turn more applicants into paying customers.

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Сomply with your regulations

Regulations are constantly shifting worldwide, leaving you open to severe penalties at a moment’s notice. With Sumsub, you’ll stay on top of all the rules, no matter where you work.

Full compliance with your jurisdictions
Ready-made, AML-compliant video interview scripts on hand
All data kept for 5+ years in accordance with keeping records requirements

Keep conversions high

Quick and easy video interviews designed to nail fraudsters and onboard honest users in just 3-5 minutes

Available 24/7/365 – users can start the interview no matter their country and time zone
Customization to preserve your brand’s look & feel
Support for almost every device

Two ways to use video identification

Our platform. Your operators

Our platform. Your operators

With Sumsub, you get full access to a powerful Video Identification Platform. We’ll be there to provide any assistance necessary, including scripts, best practices for interviews, and other helpful tips

Proven interview methods that take just 3-5 minutes to complete
Wide range of additional KYC checks within the Sumsub ecosystem
Optional video verification steps: email/phone verification and questionnaires
Instant access to any data stored securely on the platform

Sumsub in-house team

Delegate it all to Sumsub

Our in-house team is trained to meet your specific CDD requirements and detect fraud patterns. We work 24/7 and conduct interviews in English and German, with other languages available by request

What is Sumsub video identification?

Interview platform

Compliant and easy-to-navigate interviews. Use Sumsub's agents or your own

Document check

Captures documents during the interview and automatically verifies them against a range of fraud signals

Pre-built processes and reporting

Policies, interview scripts, operators, and comprehensive reports – all in compliance with your jurisdiction

How the interview process works

Initiating the call

Once the applicant initiates the interview, the operator is notified and connected through the dashboard

Pre-screening the user

Applicants can be asked to verify their email/phone number or complete a questionnaire, if needed

Conducting the interview

An operator conducts the interview following a script that fully covers your CDD process. Plus, high-quality screenshots are taken to check documents for signs of fraud

Getting results

Video identification results are displayed to the applicant after the interview. And you get detailed reports by email via webhooks.

Storing the data

All data is kept for five years, in accordance with storage regulations. Clients can access applicant data at any time

Start exploring Sumsub today

Get a free demo

Choose where and when to use video identification

With Sumsub, you control which applicants get video-verified according to their risk profile or transaction volumes. Otherwise, you can stick to standard KYC.

View more details

Choose where and when to use video identification

View more details

Personalized customer service

Technical support

24/7 support for integration, maintenance, and any other issues

Legal support

Professional advice on building compliant user verification flows

Customer success

Your own manager at Sumsub, tasked with helping you achieve your business goals and metrics

Don’t take our word for it.
Here’s what our clients have to say

Ryan White

CTO at Rivalry

I tried 4 different providers. By switching to Sumsub we have more confidence. They just adjust their product to my business – that is what I feel.

Clyde Zorgvol

Deputy Group Head of Compliance of Capital.com

Integrating Sumsub SDK was considerably straightforward. Now we are able to change the required package of documents directly in the dashboard without making any amendments to our application.

See Sumsub in action

Tell us about your business goals and we’ll come back with a tailored solution. That's how we build solid compliance.

FAQ

What is video KYC?
Video KYC is a real-time, online customer verification method using video tools. To get to know their customers, companies record the onboarding process or conduct operator-assisted video chats. Since video KYC procedures require a lot of resources, companies often use video KYC vendors to make verification faster and effortless. Video KYC is often used for regulated companies in the financial sector, including banks.
What are the benefits of video KYC?
Video KYC allows you to conduct a face-to-face customer verification process online. This helps precisely determine whether a user is alive, acting on their own will, and providing documents that actually belong to them. The video recordings are stored for future reference, so you can access them and recheck a user at any time. Often times, video KYC solution providers perform automated document verification right during the interview process that significantly reduces fraud cases.
Is video KYC mandatory?
Video KYC requirements are written into the AML laws of several jurisdictions. Video identification is already a must in Germany, Austria, Switzerland, Liechtenstein, and Estonia. Other jurisdictions, such as the Czech Republic, are also looking to incorporate video verification for certain types of users.

Data Protection Registration Number: ZA222205. Company Registration Number: 09688671. Address: 30 St. Mary Axe, London, England, EC3A 8BF.

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