INGOT Brokers
INGOT Brokers

How INGOT Brokers reduced customer onboarding time from 3 days to 3 minutes

With Ahmed Khawanky, Chief Revenue Officer at INGOT Brokers
INGOT Brokers


 less time spent on verification


instances of fraud since the implementation of Sumsub’s solution


 the time spent on routine tasks


INGOT Brokers is a brokerage firm that helps customers to trade on a wide range of markets, guaranteeing security and transparency. 

10+ years on the market
1,000+ trading instruments
12k+ asset classes


Sydney, Australia

Products used


In order to stay competitive within the market, INGOT Brokers needed an automated onboarding solution that would be able to check customers from all countries around the world in a quick and reliable manner.

The Challenge

For a long time, INGOT Brokers manually onboarded their clients. Such a verification process required tireless work and could have taken up to three days to complete. As a result, customers would become impatient and go to other platforms. The company soon realized that they had to implement a fully automated process in order to cut the verification time, avoid manual mistakes, and keep their clients satisfied.

INGOT Brokers

Ahmed Khawanky

“We used to have a very long manual onboarding process, in which our employees had to research every single client. It took us at least three days to check that a client was not, for instance, a politically involved person. We started to look for a provider when our customers became impatient, and our service started lacking a competitive edge.”

INGOT Brokers

Ahmed Khawanky

Chief Revenue Officer at INGOT Brokers

However, not any automated solution would have worked for INGOT Brokers. As the company accepts clients from all around the globe, they searched for a provider that could check multiple types of documents in various languages.
INGOT Brokers
Since we were already planning on expanding and getting multiple licenses, we needed a provider that could work with different types of documents and ensure our compliance with KYC and AML regulations.” — Ahmed Khawanky

The Solution

Mr. Ahmed Khawanky, CRO at INGOT Brokers, reached out to several KYC & AML providers and, after watching their demos, set his mind to Sumsub’s feature-driven solution. He became even more confident in his choice when he discovered that their platform provider also employed Sumsub for customer verification.

In addition to automated checks, the company got:
INGOT Brokers
A fully customizable solution that can adjust to any document type
Sumsub’s solution allowed INGOT Brokers to customize their onboarding process in compliance with the due diligence requirements of various regulators.

Different countries have different ID or proof of address documents.
In one place, it might be a utility bill; in another, it could be an internet bill or a bank statement. Sumsub’s solution can check various types of documents in various languages, which allows us to onboard all
our clients, regardless of their country of origin.

Mr. Khawanky was also impressed by the speed and security of the onboarding process as well as the advanced level of technology used.
INGOT Brokers
INGOT Brokers

A high level of security for both the platform and its users

INGOT Brokers did not initially realize that it was that easy to counterfeit documents using graphic editors, and that an unreliable solution does not always detect such fraudulent cases.

Being a financial platform, INGOT Brokers needed to protect their system from tricksters and guarantee a secure environment for their clients. Sumsub’s fraud prevention system helped them with that.

INGOT Brokers

A superb array of useful features

The company’s compliance team liked the number of useful features that Sumsub provided. For instance, they appreciated the technology that extracts clients’ data from their documents and converts it into text.

This allowed the platform to retain all of the customers’ necessary information, which saved the time of employees while avoiding the problems related to the manual recording of data. As a result, INGOT Brokers significantly improved their record-keeping system.

The Results

Now, INGOT Brokers does not have to worry about customer onboarding; Sumsub verifies all clients, ensuring compliance with not only the company’s internal AML policies, but also regulatory requirements.

The solution also helps to onboard customers in no time, without a reduction in security. The automated technology checks every client and sends notifications if an individual is a politically exposed person or if they simply need to take a clearer selfie.

INGOT Brokers

Ahmed Khawanky

“We can now onboard customers a lot faster because it is all happening automatically. All we have to do before approving a lead or a client, is to make sure that all of the client’s documents were given the ‘OK’ by Sumsub.”

INGOT Brokers

Ahmed Khawanky

At present, INGOT Brokers are setting up operations in Jordan and Malaysia, and Sumsub’s compliance with both countries’ AML regulations, as well as the ability to check documents in Arabic and Malaysian, will help the platform in their undertaking.
INGOT Brokers

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