Celso Alexandre
CEO of Dourado Cash
As Dourado Cash rapidly expanded its user base in different countries, it faced significant challenges in scaling its compliance and fraud prevention systems.
The Challenge
Dourado Cash’s verification process was previously manual and outdated. KYC verification involved requesting user documentation through email or WhatsApp, a cumbersome process that led to delays and inefficiencies. As the company expanded, these limitations hindered its ability to onboard customers efficiently while ensuring compliance with global regulations.
Why Sumsub?
Dourado Cash chose Sumsub for its global verification capabilities, crucial for serving users across multiple countries. The platform offered a range of advanced tools to streamline compliance and fraud prevention processes, including:
- ID Verification
- Liveness
- AML Screening
- Brazil CPF Verification
Celso Alexandre
CEO at Dourado Cash
Sumsub’s global verification tools, like advanced liveness checks and AML screening, have made it much easier for us to meet compliance requirements. These features help us stay secure, efficient, and ready to handle regulations across different countries.
The Solution
Sumsub's solutions were integrated into key touchpoints of Dourado Cash's user journey to enhance security and prevent fraud:
- KYC and AML Screening: Performed during customer onboarding.
- Liveness: Activated for critical actions like phone number/password changes and withdrawal requests.
- AML Screening' solutions are part of Dourado Cash’s official compliance policies, ensuring that all operations adhere to global anti-fraud and AML regulations.
Implementation
The integration process was smooth. Dourado Cash’s development team completed the integration in less than three days, minimizing downtime and ensuring rapid adoption of the new system.
Celso Alexandre
CEO at Dourado Cash
The integration process was smooth. Our development team completed the integration in less than three days, minimizing downtime and ensuring rapid adoption of the new system.
The Results
Since implementing Sumsub, Dourado Cash has seen significant improvements in both efficiency and compliance outcomes:
- Approval rate: 92.3% of users are successfully verified.
- Verification time: Median verification time reduced to just 30 seconds.
By automating and streamlining compliance processes, Dourado Cash has supported its rapid growth while maintaining a high standard of customer experience and security.
