Big Time is a leading marketplace for video game developers, integrating cryptocurrency into games. The company aims to set a new secure standard in Web3 gaming by combining traditional gaming with blockchain technology.
The Challenge
Big Time needed a scalable KYC solution to streamline user verification while reducing operational costs. With previous providers, the team faced two major challenges:
- Setting up workflows required internal engineering support, making the process time-consuming
- The team faced a heavy manual workload to validate sanction flags
These limitations highlighted the need for a more cost-effective and robust solution to support the company’s growth.
Why Sumsub?
Big Time chose Sumsub for its flexible billing plans and a comprehensive feature set that surpasses competitors. Sumsub offered a solution that could potentially address all of the company’ compliance and risk management needs in a single platform, eliminating the need for multiple vendors.
Having used Sumsub for less than a year, Big Time is already seeing the results of Sumsub’s features in unifying processes.
Julian Izquierdo
Operations Manager at Big Time
The cost is highly competitive, but the vast number of features offered by Sumsub places it well above its competitors.
The Solution
Big Time has streamlined its verification process with Sumsub by configuring a workflow that automatically handles over 90% of cases, with only a small portion requiring manual review. This setup has significantly reduced manual workload, improved accuracy, and sped up onboarding.
The company uses the following Sumsub’s solutions:
- ID Verification
- Liveness
- Proof of Address
- Questionnaire
Julian Izquierdo
Operations Manager at Big Time
Currently, we only use the KYC solutions, but we are working on implementing iGaming Fraud Prevention & RG features and KYB. It allows us to have everything unified in one tool, avoiding duplication of information and streamlining our work.
Implementation
Julian Izquierdo
Operations Manager at Big Time
The integration was very simple, and the technical team was always supportive. In less than 45 days, we were ready to go live.
The Results
Since integrating Sumsub, the company has achieved a pass rate of 79% across all regions, which is 30% higher compared to previous providers. Verification is now completed in 13 seconds, enabling faster user onboarding.
Sumsub’s capability to automate complex scenarios has reduced manual work, improved process efficiency, with particularly strong performance in China.