TRASTRA is a leading last-mile solution for cryptocurrency users, offering seamless crypto-to-fiat transactions. With features like a Mastercard payment card for spending or withdrawing cryptocurrency at ATMs, crypto-to-fiat exchange, and SEPA transfers, TRASTRA makes crypto spending easy and accessible.

The Challenge

Before integrating Sumsub, TRASTRA relied on manual verification, with agents reviewing each document individually. This approach was not only time-consuming but also unable to guarantee a high level of accuracy.

To address these challenges, TRASTRA sought an automated verification solution that met the following requirements:

• Competitive pricing
• Automated document checks
• User-friendly experience for both customers and compliance team
• Seamless integration with the company’s existing internal system

Why Sumsub?

TRASTRA chose Sumsub because it met all their requirements and stood out during the evaluation process.

Olena Fedorova

Compliance Team Lead at TRASTRA

After nearly a month of research and demos, we decided that Sumsub was the best choice, and we’ve never regretted that decision. My first impression after a demo with Sumsub was, ‘Wow, they have exactly what we need.’ The product met all our criteria, and the simplicity of communication with the team also played a big role.

Key features that stood out to TRASTRA included:

• A convenient dashboard – all necessary customer information is accessible in one place, simplifying processes for the KYC team
• Comprehensive checks – Sumsub ensures thorough customer verification during onboarding
• Seamless integration – the platform’s simple and clear integration works effectively with both web and mobile applications

The Solution

Olena Fedorova

Compliance Team Lead at TRASTRA

We currently use User Verification and Transaction Monitoring products, and we are happy with both of them. It’s really great that these products contain a lot of features that can cover all the requirements for a high-quality check, and even better that new features are being added all the time. We also use some events to trigger additional checks when it’s necessary.

Implementation

TRASTRA integrated Sumsub’s solution via SDK, completing the process within a couple of weeks. The clear and detailed documentation made the implementation smooth and efficient.

Olena Fedorova

Compliance Team Lead at TRASTRA

I’m happy that I can always give honest feedback about what I like and what I don’t, and I know that the team will hear me and do their best to make my life easier.

The Results

Since integrating Sumsub, TRASTRA has achieved greater flexibility in its verification process, allowing the team to design customized verification flows and easily adjust requirements without additional development efforts. 

Recently, TRASTRA launched a new card solution and successfully migrated existing customers to a new, optimized verification flow, further improving operational efficiency.

Olena Fedorova

Compliance Team Lead at TRASTRA

I really like that Sumsub’s team constantly monitors market trends and reacts to them accordingly, adding new features and checks, even small ones, to improve the customer investigation process. It’s often the case when I wish for a solution to some specific problem that I have, and shortly after, Sumsub announces its implementation.