Success stories

Singapore-based Payment Service Provider Boosts Verification with Sumsub

  • Keian Wong

    Keian Wong

    Head of Swap Product

  • Anson Zeall

    Anson Zeall

    Head of Compliance

  • 2.5 min

    median verification time

  • 68.4%

    average pass rate

  • 2023

    start of work with Sumsub

dtcpay is a regulated Major Payment Institution (MPI) licensed by the Monetary Authority of Singapore (MAS) to conduct Digital Payment Token (DPT) services and other payment services under the Payment Services Act (PSA).

With offices established in Singapore and Hong Kong, dtcpay is rapidly working on expanding its presence throughout the region and the rest of the world.

The Challenge

dtcpay needed an automated verification solution in order to:

  1. streamline onboarding processes, allowing businesses to transact efficiently and securely
  2. simplify the onboarding process for users and merchants utilizing their platform
  3. ensure efficient Proof of Address (POA) verification, a crucial user verification component
Keian Wong

Keian Wong

Head of Swap Product, dtcpay

Before integrating Sumsub, we faced challenges conducting manual verification processes, hindering efficiency and user experience.

Why Sumsub?

Sumsub’s features surpassed its competitors, offering a comprehensive onboarding solution that aligns with regulatory standards. Sumsub’s solution enables dtcpay to simplify the onboarding process for users transacting with businesses and merchants utilizing their platform.

Keian Wong

Keian Wong

Head of Swap Product, dtcpay

As we continue to expand our payment services into diverse markets, Sumsub plays a crucial role in facilitating our company’s growth by ensuring compliance with verification standards across different countries, each with unique regulatory frameworks.

The Solution

dtcpay has integrated Sumsub’s verification solution into their wallet platform, enabling a seamless onboarding process. The company utilizes Sumsub’s ID Verification, Liveness and Face Match,  Proof of Address (POA), and Ongoing AML Monitoring features.

Integrating Sumsub features streamlines the onboarding experience, particularly by replacing manual checks of POA documents. Users engaging in multi-currency swaps, online payments, in-store transactions, and PayByLink via dtcpay now enjoy a swift and seamless onboarding process, ensuring a hassle-free experience.

Keian Wong

Keian Wong

Head of Swap Product, dtcpay

The implementation of Sumsub enables us to automatically identify forged or altered documents post-submission, enhancing the verification workflow and optimizing overall efficiency.


Adopting Sumsub was easy. The entire integration process took a few weeks, ensuring a swift transition to the enhanced onboarding solution provided by Sumsub.

Apart from offering omnichannel document collection, Sumsub’s SDK allowed dtcpay to customize the flow to suit specific user requirements.

The Results

After integrating Sumsub, dtcpay experienced notable improvements in onboarding time, contributing to overall operational efficiency.

Anson Zeall

Anson Zeall

Head of Compliance, dtcpay

Integrating Sumsub’s solution has significantly improved our operations. Our onboarding process is now simpler and faster, improving efficiency for the team and the user experience for our customers. Sumsub’s advanced verification technology is vital for establishing trust and security, particularly in the financial industry. This collaboration remains instrumental in our commitment to delivering a top-notch payment experience to even more businesses and merchants worldwide.

Future Plans

As dtcpay forges ahead into new regions, with new offerings like dtcpay FX and the dtcpay card, Sumsub will continue to play a pivotal role in ensuring compliance, security, and seamless customer onboarding experiences. This collaboration is expected to remain instrumental in dtcpay’s commitment to providing secure and efficient payment services in an evolving financial ecosystem.

  • Fintech
  • Singapore

dtcpay is a regulated payment service provider offering reliable solutions for merchants to grow revenues and high acceptance rates of both fiat and cryptocurrency.


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