David Evangelista
Co-founder & Chief Operating Officer
Founded in 2025 and headquartered in São Paulo, Brazil, NBS is a crypto-native neobank that combines crypto and everyday payments in one app. Its offering includes a self-custodial USDC account, BRL-to-USDC conversions via PIX, an international Visa card, and cross-border payments. The company also offers cashback in appreciating assets and applied for authorization as a Virtual Asset Service Provider (SPSAV) with the Central Bank of Brazil.
The Challenge
As a crypto neobank offering PIX payments and Visa cards, NBS needed to verify customers before they could start making transactions. The company also had to meet Brazil's regulatory requirements for identity verification, AML screening, and transaction monitoring.
With thousands of new sign-ups each month, manual verification wasn't a practical option, especially for a small team. NBS needed an automated solution that could support its growth while keeping fraud risks under control.
The company chose to build its onboarding process with Sumsub from the start. Its main priorities were:
- Detecting potential fraud
- Verifying Brazilian CPF numbers against official records
- Meeting compliance requirements across its financial services
Why Sumsub?
NBS chose Sumsub for its ability to manage KYC, KYB, and AML screening within one platform, while supporting risk-based monitoring without relying on external data enrichment.
Several features influenced the decision, including:
- Non-Document Verification: Checking customer information against official Brazilian databases, combined with liveness checks.
- Workflow Builder: Adjusting verification flows based on customer risk profiles without needing to update the app.
- KYC sharing: Sharing verification data with its card issuer to meet onboarding requirements.
With Sumsub, NBS aimed to verify customers in seconds, minimize manual reviews, strengthen fraud prevention, and build a compliance process that could support both its growing user base and future Central Bank authorization.
David Evangelista
Co-founder & Chief Operating Officer at Neobankless
We chose Sumsub because we could manage KYC, KYB, and AML Screening in one platform. Being able to adjust risk-based workflows without app releases, verify customers against official Brazilian databases, and share KYC data with our card issuer were deciding factors for us.
The Solution
NBS uses Sumsub's User Verification, Business Verification, AML Screening, Workflow Builder, Travel Rule and Reusable KYC solutions to manage customer onboarding and ongoing compliance.
The company has built a risk-based verification process that adapts checks to different customer profiles and compliance requirements.
For business customers, NBS uses Sumsub's Business Verification to verify companies and identify their ultimate beneficial owners (UBOs).
For individual customers, verification combines Non-Document Verification against official Brazilian databases with biometric checks. When additional verification is needed, users may be asked to provide identity documents for further review.
Depending on the customer's risk profile and activity, NBS can also apply additional checks, including:
- Enhanced due diligence for cases requiring closer examination, including source-of-funds verification.
- Biometric authentication to protect sensitive account actions.
- Travel Rule data collection to support compliance requirements for crypto transfers.
These checks are integrated into NBS's onboarding and payment processes, helping the company verify customers before they can access financial services. Sumsub's Reusable KYC also supports secure verification data sharing with its card issuer.
With most applications processed automatically, verification decisions typically take less than a minute. This allows the compliance team to focus on cases requiring closer attention, while centralized verification records help NBS demonstrate its risk-based compliance approach to regulators.
The implementation was completed in just one week, with Sumsub integrated into NBS's web, iOS, and Android apps through its SDK and API. Verification levels and workflows are managed through Sumsub's dashboard, allowing the compliance team to adjust processes without involving developers or releasing app updates.
The Results
Since implementing Sumsub, NBS has achieved strong onboarding performance, with 94% of users who submit their verification getting approved. Automated verification decisions take a median of just 17 seconds, helping customers access financial services quickly.
As the company continues to grow and optimize its onboarding flow, the number of verified accounts has increased by 55% in just two months, contributing to a 210% quarter-over-quarter revenue increase.
In Brazil, NBS's primary market, automated verification of local identity documents and CPF information has enabled the company to support growing onboarding volumes through its mobile app without relying on extensive manual reviews.
Looking ahead, NBS plans to introduce BRL banking services through Banking-as-a-Service (BaaS), develop a B2B platform accessible via API, and expand its cross-border payment services. Sumsub's Business Verification and Transaction Monitoring solutions are expected to support compliance for business clients, foreign exchange transactions, and international transfers.
