Andrés Fonseca
Co-Founder & COO, VIIO
VIIO is a stablecoin-powered financial platform based in Colombia, serving individuals and businesses across Latin America. The platform enables users to securely, instantly, and without hidden fees save, transfer, and spend USD.
Through its USD wallet, Visa-backed card, blockchain transfers, and cross-border payment solutions, VIIO connects digital assets with everyday financial use, improving access to stable currency and payments in emerging markets.
The Challenge
Before working with Sumsub, VIIO faced a clear gap between user registrations and fully verified accounts. The verification process was largely manual and slow, creating friction during onboarding and leading to high drop-off rates before activation.
Key challenges included:
- Long onboarding times, with users abandoning the process before completing verification
- Heavy reliance on manual review that makes onboarding difficult to scale
- A high-friction user experience that negatively impacted conversion
- Operational complexity from managing separate onboarding flows for individuals and businesses
These limitations made it difficult for VIIO to deliver a fast, scalable, and consistent onboarding experience across its growing user base.
The Solution
Andrés Fonseca
Co-Founder & COO, VIIO
We chose Sumsub for its comprehensive identity verification suite, ease of integration, and ability to support both internal compliance needs and external client offerings. A key differentiator was Sumsub's ability to handle KYC, KYB, and AML screening within a single platform.
The company implemented several modules, including
- AML Screening
- Questionnaires
- Email and Phone Verification
- Custom Workflows
- Document Verification
- Liveness and Face Match
Together, these tools gave VIIO a more complete onboarding framework that could support both compliance requirements and a smoother user experience.
Sumsub was integrated directly into VIIO’s onboarding flow via SDK, allowing identity checks to run automatically in real time at the point of registration and before users could access financial services.
Andrés Fonseca
Co-Founder & COO, VIIO
Sumsub’s workflow builder makes it easier for compliance and development teams to configure and adjust verification journeys while keeping the process simple for end users.
The Partnership
Beyond improving its internal operations, VIIO uses Sumsub as part of its value proposition to business clients. By embedding identity verification and compliance tools directly into its platform, VIIO allows companies to launch and scale faster especially for SMEs and crypto companies operating in Colombia, without the operational burden of managing KYC and KYB processes independently.
This is particularly valuable for growing businesses in Latin America, where regulatory requirements continue to evolve and access to reliable compliance infrastructure can become a key enabler for expansion, operational efficiency, and cross-border growth.
Andrés Fonseca
Co-Founder & COO, VIIO
Many of our clients face the same onboarding and compliance challenges we did. By integrating Sumsub into our platform, we’re able to offer them a ready-to-use solution that reduces friction, improves conversion, and accelerates time to market.
The Results
Since implementing Sumsub, VIIO has improved onboarding speed and reduced operational complexity across both individual and business verification.
Key outcomes include:
- Near-instant user activation, with onboarding time reduced from minutes to seconds
- 100% reduction in manual document and information collection for KYB
- Around 70% reduction in manual KYB review, improving approval times
- The ability to scale onboarding without increasing compliance team headcount at the same pace
- Ability to offer compliance infrastructure to business clients without additional development
- A more unified KYC and KYB flow, reducing complexity for both compliance and development teams
This setup allows VIIO to deliver a faster onboarding experience while maintaining control over compliance processes as the platform grows.
Andrés Fonseca
Co-Founder & COO, VIIO
In fintech, KYC and KYB are where leads go cold. Sumsub changed that for us — making the process faster and more efficient, without compromising user experience or compliance. Today we onboard clients in seconds, at scale.
