PayDo is a London-based fintech platform that provides multi-currency IBAN accounts, virtual and physical cards, mass payouts, and checkout solutions for businesses and individuals. Serving clients across industries like e-commerce, iGaming, forex, and professional services, PayDo is designed to meet the needs of both low- and high-risk industries with a secure, flexible financial infrastructure.

The Challenge

Before switching to Sumsub, PayDo relied on another provider for user verification. However, the process proved inconsistent: errors were frequent, proof of address checks were lacking, and fraudulent verifications occasionally slipped through. In some cases, even manipulated selfies passed checks, undermining trust in the system.

On top of that, long delays in support responses created further operational bottlenecks, especially when urgent issues needed resolution. To maintain compliance and deliver a smoother onboarding experience, PayDo needed a more reliable, secure, and flexible solution.

Why Sumsub?

PayDo chose Sumsub as its identity verification partner based on several key priorities:

• Scalable verification levels to support diverse user needs
• Fast and reliable verification with responsive support 
• Strong alignment with international compliance standards 
• Smooth integration into existing systems and workflows

The Solution

With Sumsub, PayDo has built a layered verification process that combines automation with manual review when needed. The platform’s enhanced fraud detection capabilities have significantly improved the team’s ability to identify and stop suspicious activity early. 

PayDo uses the following solutions:

1. ID Verification
2. Address Verification
3. Email Verification
4. Liveness & Face Match
5. AML Screening and Ongoing Monitoring
6. Facial Authentification

Oleksandr Persidskyi

Head of Operations at PayDo

Sumsub helps us manage document validation, facial recognition, liveness checks, and AML screening—all in one place.

Additionally, PayDo is about to integrate Reusable KYC into its workflow to simplify onboarding for users who have already been verified by trusted crypto companies within Sumsub’s partner and client network.

Oleksandr Persidskyi

Head of Operations at PayDo

This is a critical feature for customers onboarding with us, as the majority of our clients use Sumsub, and Reusable KYC is essential for ensuring fast transaction processing without unnecessary delays.

The Results

With Sumsub, PayDo has increased its approval rate by 10% and eliminated auto-confirmed fraud cases, reducing them by 23%, while maintaining consistent onboarding speed.

Future Plans

Looking ahead, PayDo plans to fully integrate the Reusable KYC feature, expand services across European countries, and enter the Asian market. Sumsub will play a key role in supporting these initiatives by enabling scalable, compliant, and user-friendly verification across regions.

Oleksandr Persidskyi

Head of Operations at PayDo

Reusable KYC will definitely help us and our users by simplifying certain verification processes while ensuring all due diligence requirements are safely maintained.