Nebeus is a financial platform that blends crypto and traditional banking. Headquartered in Barcelona, the company offers payments, crypto-backed loans, cards, and financial management tools—all in one place. Its mission is to make crypto as accessible and easy to use as traditional payments, empowering users and businesses to manage, grow, and spend their assets without barriers.
The Challenge
Before partnering with Sumsub, Nebeus relied on another verification provider that lacked essential features such as liveness checks—a requirement from the Spanish Financial Intelligence Unit (FIU). As the company grew, the limitations of this solution became more apparent. Manual processing significantly burdened compliance teams, slowing operations and creating inefficiencies. While the solution was cost-effective, the time lost to manual reviews resulted in hidden operational costs—an unsustainable trade-off for a fast-scaling financial platform.
Why Sumsub?
For Nebeus, choosing the right verification provider meant finding a platform that was not only fully compliant and auditor-approved but also capable of evolving with shifting regulations. Sumsub stood out with its intuitive interface, 24/7 support, detailed documentation, and frequent updates—making it the clear choice for a growing financial platform.
One capability that particularly impressed the team was how quickly Sumsub adapted to recent UK legislation around eVisas. The solution was already in development by the time Nebeus reached out—highlighting the speed and responsiveness of the Sumsub team.
Anna Sokolova
Anti-Money Laundering Analyst at Nebeus
I remember telling our business analyst, with whom we built the onboarding flow, ‘Wow! How fast! Only Sumsub could do it so quickly!’ That responsiveness to regulatory changes and professionalism gives us real confidence in the platform.
Beyond compliance, Sumsub also enabled Nebeus to automate approvals, fine-tune verification levels, and increase approval rates—key improvements for further growth.
The Solution
Nebeus initially explored combining multiple tools to build a custom onboarding flow tailored to its complex risk profiles. At first, Sumsub was intended to support only a part of the process. However, after several attempts at aligning different systems, it became clear that Nebeus needed a more unified solution was needed.
The turning point came during a consultation with Sumsub’s Customer Success team. In a one-hour session, a technical specialist mapped out how Nebeus could build its onboarding process directly within the Sumsub platform. With that guidance, the Nebeus team fine-tuned the flow using Sumsub’s flexible configuration options and intuitive interface.
Once launched, the new onboarding flow required only minor adjustments, which were resolved the next day. Centralizing everything in one platform eliminated the need for multiple integrations, reducing complexity, improving speed, and minimizing the risk of errors.
Ruslan Murakaev
Business Analyst at Nebeus
Thanks to Sumsub, we can now onboard many more users while maintaining full compliance, giving them access to our products without unnecessary friction.
Nebeus currently uses the following products:
- ID Verification
- Liveness & Face Match
- Address Verification
- Email & Phone Verification and Risk Assessment
- Corporate Registry Checks
- Ownership and Management Structure Check
- Corporate AML Screening & Ongoing Monitoring
- Transaction Monitoring
- Travel Rule
4. Additional features:
- Questionnaire
- Workflow Builder
Most importantly, the new system passed an external audit with zero recommendations for improvement—an important milestone for a fast-growing financial platform. With Sumsub, Nebeus can onboard more users at scale, stay fully compliant, and deliver a seamless customer experience without compromising risk controls.
Implementation
Integrating Sumsub into Nebeus’ onboarding process was smooth and efficient. With a well-documented and feature-rich API, the team established a two-way data exchange between core applications and Sumsub with minimal adjustments.
Ruslan Murakaev
Business Analyst at Nebeus
At Nebeus, we want to express our appreciation for Sumsub’s outstanding technical support. Their team has been incredibly responsive, resolving all our queries with efficiency and professionalism.
Sumsub’s WebSDK played a key role in reducing development time. The solution’s flexibility allowed Nebeus to embed verification flows into its platform, ensuring a seamless and intuitive experience for end users. Additional features like OTP-based phone and email verification added reliability, offering fallback mechanisms in the event of service disruptions.
One standout feature was Sumsub’s Workflow Builder, which enabled the team to customize and adjust onboarding flows easily. Creating distinct workflows for different user segments became quick and straightforward, often completed within a few hours.
The Results
Before integrating Sumsub, Nebeus lacked a reliable system for tracking key onboarding metrics like user conversion rates and the accuracy of applicant approvals. Since adopting Sumsub, the team has gained complete visibility into these indicators through the platform’s detailed monitoring and reporting.
Although early benchmarking was limited, Nebeus has already seen a steady improvement in onboarding performance. With better data and greater control over the verification process, the team can fine-tune workflows more effectively, reduce friction for legitimate users, and ensure more substantial fraud prevention.
Anna Sokolova
Anti-Money Laundering Analyst at Nebeus
Since adopting Sumsub, we have observed a steady improvement in key metrics. The platform’s comprehensive monitoring and reporting tools provide clear visibility into these trends, allowing us to track and optimize our onboarding process with greater precision.
Future Plans
As Nebeus expands its product offering and enters new markets, it focuses more on business partnerships and regulatory readiness. A key initiative is enhancing its KYB flow, ensuring seamless onboarding for corporate clients.
With a newly acquired license to operate in Argentina, Nebeus is also preparing to support a broader customer base with diverse identification needs. Sumsub will play a central role in both efforts, providing the flexibility and coverage needed to verify users and businesses efficiently while maintaining high compliance standards across all regions.