Webinar

Getting Started: Applicant Management Basics

  • Nasta Osipov

    Nasta Osipov

    Head of Customer Onboarding

    Nasta joined Sumsub team in March 2025 as Head of Onboarding, and is focused on enabling Sumsub Clients to start using our product to reach their goals.

  • Yana Chernaya

    Yana Chernaya

    Education Manager

    Yana is an Education Manager with 15+ years of experience helping people learn and grow. She designs trainings for product, tech, and customer teams, and brings people together for meetups and strategy sessions. She started out as an English teacher and worked in various customer-facing roles before moving into learning and development.

This session is part of our new webinar series created for customers beginning their journey with Sumsub. During the webinar, we use interactive role-play to reflect real-world scenarios.

Rejections happen. The true power is in knowing how to approach them the right way!
During this session we’ll show you how to deal with applicant rejections with surgical precision.

In 30 minutes, you’ll learn how to:

  • What does each applicant’s status mean
  • The top reasons applications get rejected (and what to do about it)
  • What your applicants are experiencing on their end
  • How to find, filter, and export applicant data when you need it

It’s 30 minutes of practical knowledge you’ll use daily. Hop in to learn something that’ll save hundreds of hours down the line.

We’ll wrap up this session with live Q&A, don’t forget to bring your questions!

Speakers:

– Nasta Osipov, Head of Customer Onboarding at Sumsub
– Yana Chernaya, Education Manager at Sumsub

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