Webinar

Getting Started: Advanced Applicant Management

Vladimir Smovdarenko
Customer Onboarding Specialist at Sumsub
Vladimir is a Сustomer Onboarding Specialist with about 4 years of experience in customer / technical support. Additionally, he's deep into education, enjoying teaching and explaining complex topics in a simple and understandable way
Yana Chernaya
Education Manager at Sumsub
Yana is an Education Manager with 15+ years of experience helping people learn and grow. She designs trainings for product, tech, and customer teams, and brings people together for meetups and strategy sessions. She started out as an English teacher and worked in various customer-facing roles before moving into learning and development.

This webinar is one of several in our “Getting Started” series, built for new users aiming to become confident with Sumsub’s tools. We’ll focus on KYC processes and demonstrate them through interactive role-plays based on real customer scenarios.

If you’ve been with us throughout other webinars, you’re doing extremely well! So, ready to handle the tricky stuff?

In 30 minutes, you’ll learn:

How to change the verification level for an applicant
How to change applicant status manually or reset an applicant
How to use permalinks
How to create an applicant manually
When to contact support

We’ll wrap up this session with a live Q&A to answer your questions.

Speakers:

– Vladimir Smovdarenko, Customer Onboarding Specialist at Sumsub
– Yana Chernaya, Education Manager at Sumsub

If you’d like your colleagues to join the webinar too, please ask them to complete this form.