Video Identification Service - Video KYC by Sumsub

Video Identification

3 minutes, 2 people, 1 result. Video Identification perfected.

Eliminate barriers between new clients and your business. Reach the perfect balance between compliance, onboarding speed, and fraud prevention.

Stay fully compliant anywhere

Handle the toughest requirements, including BaFin and SEPBLAC, with ready policies, interview scripts, and operator standards. Record interviews, capture evidence, and store it securely for regulators and audits.

Maximize onboarding pass rates

The video KYC process takes 3-4 minutes on average to complete. Users complete interviews directly in your app or on your website, with no extra steps or redirects.

Interview users in their language

Conduct Video Identification interviews 24/7 in English, German, and other languages on request, including German Sign Language. Reduce friction, avoid misunderstandings, and onboard confidently across borders.

Build your own verification flow

Combine Video Identification with other Sumsub products and apply it where risk or regulation demands it. Manage all compliance tools in one platform from onboarding to ongoing KYC processes.

Use Sumsub’s operators
or run video KYC yourself

Sumsub’s operators

Our trained compliance agents handle the full video KYC flow for you. They conduct interviews, verify documents, and flag suspicious activity using pre-approved policies and scripts. Sessions are available 24/7 in English, German, and other languages on request. All interviews are recorded and ready to share with regulators.

Your own team

Your compliance team runs the interviews through Sumsub’s platform. They benefit from customizable interview scripts, pre-made policies, and tooling built to meet strict regulatory requirements, including BaFin and SEPBLAC. Review and store interview recordings post-session and share them with regulators when needed.

All you need for video onboarding

Interview platform

Run live video KYC from one platform. Route users into an interview queue, conduct checks in real time, and complete sessions on any desktop or mobile device. Use your own team or switch to Sumsub’s compliance agents whenever you need extra capacity.

Document checks

Verify identity documents as part of the interview flow. Documents can be checked automatically during the interview, requested before the call, or collected during the interview for manual comparison when risk or regulation requires it.

Pre-made processes

Start with regulator-ready interview scripts and policies. Adjust them with support from our legal experts on demand. Review interview recordings after each session, store them for 5+ years, and share them with regulators when required.

Let the numbers do the talking

Platforms and operators that work with Sumsub save costs and get 240% ROI on average, according to the “Total Economic Impact™ Of Sumsub’s Verification Platform” study by Forrester Consulting.

240%

ROI

3.21m

NPV

4.55m

Benefits PV

< 6

month payback

How video KYC onboarding works

Step 1

Step 2

Step 3

Step 4

Before the call, you can ask the applicant to confirm their email address or phone number, or answer a short set of questions. This can help prepare for the interview and increase pass rates.

Qualified Electronic Signature under eIDAS

Enable secure, EU-compliant document signing with Qualified Electronic Signatures (QES). Verify identity, confirm liveness, and sign documents in one flow fully aligned with eIDAS and ready for strict regulators like BaFin and SEPBLAC.

Full security & compliance

Integrations

Maximize pass rates with the right integration

Unilink
Web and Mobile SDK
API

Unilink

Skip the integration process entirely and add an identity verification link or QR code to your website. Your customers can pass verification immediately by simply clicking the link.

Don’t take our word for it.
Here’s what our clients have to say

40%
Faster onboarding
Sumsub’s solutions have greatly improved the efficiency and accuracy of our verification process, reducing the time and cost associated with manual verification while maintaining a high level of security and compliance. It allowed us to onboard new customers more quickly and efficiently.
Benjamin Bar
CEO and Founder at SuisseBase
30%
Reduction in onboarding costs
Sumsub enabled us to scale our user onboarding significantly without increasing headcount. The automation reduced manual workloads, leading to cost savings and operational efficiency.”
Francesco Ceccarini
Chief Commercial Officer
50%
Reduction in processing time for KYB
Sumsub will remain a critical part of our verification infrastructure as we scale to new markets and address upcoming regulatory frameworks.
Alexey Reshko
Chief Operating Officer at Transferra

Choosing Your Ideal Solution?

Let the numbers do the talking: See how we exceed our competitors in key areas, as validated by user reviews on G2.

FAQ

What is video KYC?
Video KYC (Know Your Customer) is a remote identity verification process carried out by specifically trained compliance agents through a live video interview. During the call, a compliance agent confirms the user’s identity by comparing the person on screen with their identity documents and asking a small set of verification questions. This can help achieve the highest level of security and may be needed to satisfy the strictest regulatory requirements.
What are the benefits of video KYC?
Video KYC helps rule out human error by replacing the same checks an applicant might do individually with an operator-guided remote interview. It reduces onboarding time to minutes, lowers fraud risk through live interaction, and helps businesses meet strict regulatory requirements without creating additional friction for users.
Is video KYC considered full KYC?
It depends on local regulations. In many jurisdictions, video identification fulfills KYC requirements when performed according to approved rules and scripts. In others, it forms part of a broader KYC flow that may include additional checks or documents.
What is video identification?
Video identification is the live interview step within KYC. A compliance agent verifies that the user is real, present, and matches their identity documents. This step adds human oversight and helps detect impersonation, document misuse, or coercion, and enables organizations to comply with certain regulations such as BaFin and SEPBLAC.