Taurex is a global trading platform offering access to over 1,500 CFDs across a wide range of asset classes. The company serves both retail and professional traders, providing advanced tools such as MetaTrader 4 (MT4) and MetaTrader 5 (MT5), a proprietary trading app with powerful charting features, as well as support for social and copy trading. Beyond its core trading services, Taurex also maintains a strong ecosystem of partners and introducing brokers.

Headquartered in the Seychelles, the United Kingdom, and the United Arab Emirates, Taurex operates globally with a team of over 200 employees across 17 countries, combining international scale with local expertise.

The Challenge

Before partnering with Sumsub, Taurex relied on another KYC provider to handle client verifications. While the system was operational, it became clear that it couldn’t keep up with the company’s global growth and regulatory demands. 

Several pain points stood out:

• Long onboarding times, which increased drop-off rates during signup
• High manual workload for the compliance team
• Inconsistent decision-making and increased risk of human error
• Difficulty keeping pace with ever-changing international KYC/KYB regulations
• Limited local-language support, particularly for clients in regions where Taurex’s partners operate
• Increased exposure to fraud and fake accounts, especially in high-risk markets

Operating across multiple jurisdictions added another layer of complexity. Taurex needed to verify a wide range of user types, including business entities, institutional clients, affiliates, and partners, while maintaining strong compliance and minimizing risk. Achieving this required a flexible, automated, and risk-based compliance system that could scale with the business.

Why Sumsub?

When evaluating verification providers, Taurex was looking for a solution that could support rapid growth and ensure compliance across multiple jurisdictions.

Sumsub matched those requirements:

1. Built-in fraud prevention tools and dynamic risk scoring
2. Accurate, reliable identity verification
3. Fast, automated decisioning that cut down wait times
4. Broad international document and language support
5. Advanced KYB functionality for verifying legal entities and partners
6. Developer-friendly integration via APIs and SDKs

Sara Abu Doleh

Head of Regional Compliance/MLRO

The mix of features Sumsub offers, like facial recognition with liveness checks, automated document verification, and AML and sanctions screening for both individuals and businesses, fit perfectly with how we operate and what we need to stay compliant.

The Solution

All new clients at Taurex go through the KYC process powered by Sumsub. Users are guided through a smooth verification flow, which involves uploading their government-issued ID and proof of address, followed by a quick liveness check and AML Screening. The system automatically verifies most cases, while higher-risk profiles are flagged for manual review by the compliance team, based on our internal risk rules.

Businesses are required to undergo ongoing AML Screening while working with Taurex.

Implementation

Sara Abu Doleh

Head of Regional Compliance/MLRO

The implementation was smooth. Sumsub’s API and SDK allowed for easy integration with our platform. Internal staff quickly adapted to the new system, and the onboarding experience for clients has been significantly improved. The solution met our expectations in terms of speed, ease of use, and flexibility.

The Results

Since adopting Sumsub, Taurex has seen significant improvements across key compliance and onboarding metrics. Onboarding time was reduced from around 5 minutes to just 15 seconds, which noticeably improved the client experience and overall efficiency. Approval rates increased from 60% to 80% or higher, allowing legitimate users to be verified smoothly. Meanwhile, fraud and false positives decreased by up to 90%, providing the compliance team with sharper control and reducing unnecessary reviews.

These changes translated into real business impact:

1. Less manual review meant fewer staff hours spent on routine tasks
2. Faster onboarding helped increase conversion rates
3. Compliance staff could focus on higher-risk, more complex cases
4. The system improved our audit readiness and trust with regulators
5. Fewer verification-related support tickets and faster account access

Another unexpected benefit was the boost in internal morale by reducing repetitive work as the  team could shift toward more strategic compliance efforts.

Sara Abu Doleh

Head of Regional Compliance/MLRO

Sumsub helped us cut onboarding time from 5 minutes to seconds, increase approval rates by over 30%, and reduce false positives by up to 90%. Our compliance team now spends less time on routine tasks and more on what actually matters – high-risk cases and strategic oversight.

Future Plans

Taurex is focused on expanding its global presence by entering new strategic markets and deepening engagement in key existing regions. On the product front, the team is working to enhance the trading app with AI-powered analytics, smarter social trading features, and more advanced decision-making tools. Compliance remains a core priority, with continued investment in technologies that streamline verification while strengthening fraud prevention. The broader goal is to empower traders and partners worldwide with faster, smarter, and more secure access to the financial markets.