PingPong Payments is a global payment solutions provider offering secure and compliant cross-border transaction services for businesses of all sizes. Founded in New York, US, and headquartered in Hangzhou, China, PingPong helps merchants, entrepreneurs, and enterprises eliminate payment barriers and operate seamlessly in the global economy. With around 1,500 employees and hundreds of thousands of users worldwide, PingPong is a trusted partner for businesses expanding internationally, thanks to its focus on regulatory compliance and transaction security.
The Challenge
Before partnering with Sumsub, PingPong relied on a manual, multi-step verification process that involved extensive document reviews and authentication checks. This approach introduced delays and added friction to the customer onboarding experience.
As PingPong expanded globally, this system became increasingly difficult to scale. Key challenges included long verification times, inconsistent standards across regions, and high user drop-off during onboarding. The company needed a solution that could streamline compliance while supporting rapid international growth.
Why Sumsub?
PingPong chose Sumsub for its ability to meet global compliance needs at scale without compromising on user experience. The platform’s customizable workflows, high verification accuracy, and ability to adapt based on user risk profiles aligned seamlessly with PingPong’s goal of building a fast, secure, and scalable onboarding process.
Sumsub’s advanced liveness detection technology was crucial, offering a reliable way to prevent identity fraud without creating friction for legitimate users. As a company committed to building and maintaining a secure ecosystem for buyers and sellers within its global network, PingPong saw Sumsub as a strategic fit to strengthen its compliance-first product approach.
The Solution
PingPong’s verification process is powered by Sumsub’s automated User Verification, such as ID Verification and Liveness & Face Match, and AML solutions, enabling fast, secure, and compliant onboarding at scale.
Denis Hu
Head of Global AML Compliance
We selected Sumsub for its robust global compliance coverage, high accuracy rates, and the seamless user experience it delivers. Sumsub’s advanced liveness detection technology was especially compelling, as preventing identity fraud is essential to maintaining the integrity of our platform.
Implementation
Denis Hu
Head of Global AML Compliance
From kickoff to full deployment, integration was smooth, including testing and optimization phases. Sumsub’s SDK integrated well with our existing systems, requiring minimal custom development.
The Results
The improved verification experience has positively impacted customer satisfaction and conversion rates during onboarding. With an average verification time of under a second, users can complete KYC with minimal friction, supporting a seamless journey for legitimate customers.
Approval rates fluctuate between 85% and 90% depending on jurisdiction and fraud trends, but ongoing optimizations ensure a balance of accessibility and security. Strengthened fraud prevention has boosted confidence in spotting suspicious activity, especially in key markets like Vietnam, India, and the U.S.
Denis Hu
Head of Global AML Compliance
We’ve strengthened our fraud prevention capabilities and improved the conversion rates, giving us greater confidence in detecting and preventing fraudulent activity while ensuring a smooth journey for legitimate users.
Future Plans
As PingPong scales its global cross-border payment services, maintaining compliance across diverse regulatory landscapes remains a top priority. The team continues to enhance its product offering to serve more markets while upholding high security and reliability standards. Sumsub will remain a key partner in this journey, supporting the expansion with flexible, scalable verification solutions that enable smooth onboarding without compromising compliance.