EcartPay is a financial tool that simplifies the management, collection, and creation of invoices in just a few clicks. As a Tendencys Innovations group, EcartPay offers a wide range of services, including credit and debit card payments, SPEI, DiMo, and CoDi. The platform also provides payment links, custom checkouts, and integrations with various payment gateways and invoicing providers. With seamless e-commerce integrations, EcartPay serves as a versatile solution for businesses of all sizes.

The Challenge

With the rise in digital transactions, EcartPay needed a reliable identity verification provider that could quickly and securely validate customer identities while complying with legal regulations. The process had to be simple, adaptable for all clients, and capable of protecting personal data.

Before using Sumsub, EcartPay conducted verification manually, relying on open official sources to validate customer information. This manual process was less agile, with delayed response times and concerns about the authenticity of the validations. EcartPay needed a provider with cutting-edge technology and market experience to streamline their verification process and eliminate these inefficiencies.

Why Sumsub?

EcartPay chose Sumsub for its reliable KYC solutions, quick integration, strong consulting support, and compliance with legal regulations.

Emiliano Garza

Commercial Director at EcartPay

Our decision was influenced by Sumsub’s stable technology platform, customizable KYC options for different client needs, and suitability for each country where we operate.

With Sumsub, EcartPay aimed to minimize fraud while keeping the onboarding process simple and compliant with global standards.

The Solution

EcartPay uses Sumsub to validate customer identity documents and perform real-time selfie matches to ensure accuracy. Additionally, Sumsub’s tools check for positive matches in blocklists, providing a comprehensive validation response that further secures the onboarding process.

Emiliano Garza

Commercial Director at EcartPay

Thanks to Sumsub, we have been able to improve our response times and enhance our internal processes, thereby strengthening the security of our organization and our customers.

Implementation

EcartPay integrated Sumsub using their straightforward SDK. The entire process was quick and smooth, taking just two weeks to complete. With clear guidance and support from Sumsub, the team was able to overcome challenges related to customizing the solution for each LATAM country, successfully adapting the integration to meet the specific needs of each region.

The Results

Since integrating Sumsub, EcartPay has seen positive results across several key areas:

• Verification time has been reduced to just 10 seconds, with full onboarding taking 1 minute on average.
• Pass rate has increased to 94%.
• Lower costs and greater automation, leading to less resources spent on KYC oversight and real-time monitoring.

Future Plans

EcartPay is currently expanding its operations, and is now present in 11 countries. The company is in the  process of obtaining a more robust license to offer a wider range of digital services. 

As the company grows, so will its organizational needs, and EcartPay will rely on Sumsub to earn the trust of its clients.

With fraud evolving rapidly, Sumsub’s ongoing support in maintaining security and compliance will be crucial to EcartPay’s future growth and expansion.