A practical look at how freight and logistics marketplaces can onboard quickly without losing track of who is actually behind the business.
One freight brokerage company found out its identity had been stolen when carriers it had never worked with started calling about payments for loads it never authorized. The operating authority was genuine; it simply was not being used by the actual brokerage.
Checking documents at sign-up no longer answers the questions a freight and logistics marketplace needs answered. This whitepaper explains what does.
Inside, you’ll find:
- Four ways growth strains onboarding, from paperwork to manual review
- How to trace a carrier or fleet back to the people who actually own and control it
- What can happen after onboarding, and which moments are worth rechecking
- How to confirm a real person is present during verification, including drivers verifying from a truck cab
- How to apply one trust standard across every state and country you operate in, and
- Why shippers and carriers now choose marketplaces based on verifiable trust
Written for:
Risk, trust and safety, and fraud teams at digital freight marketplaces, brokerages, freight forwarders, and third-party logistics (3PL) providers, plus the product owners who run onboarding.
