Marketplaces grow by reducing friction: faster onboarding, instant orders, frictionless transactions. But every layer of friction you remove is also a control lever you sacrifice, and that’s the opening fraudsters exploit.
Fake sellers and fraudulent listings lead to buyer complaints and erode their confidence. Account takeovers expose users to financial loss and trigger costly disputes. Payment fraud drives chargebacks that eat directly into margins. And promo abuse inflates customer acquisition costs while delivering zero real growth.
The damage compounds in remediation: manual review queues grow, conversion drops as friction increases to control risk, and users - both buyers and service providers - quietly leave for platforms that feel safer.
Speakers
– Nellie Horn, Trust & Safety Policy Leader at Vinted
– Vaibhav Shrivastava, Head of Supplier Fraud at Booking.com
– Jose Elgorriaga, Fintech Risk Manager at Glovo
Moderator: Lucas Newman, Education Manager at Sumsub
This webinar explores how different marketplace models protect revenue by embedding scalable fraud prevention and verification workflows into their platforms. We’ll cover:
How marketplace fraud turns into a revenue problem
We’ll explore how fraud impacts marketplace security, user experience, trust, and ultimately, your bottom line.
Why different marketplaces are seeing the same fraud patterns
Delivery, peer-to-peer, and service platforms appear very different from the outside, but often face the same fraud risks. We’ll explore how they balance fraud controls with user experience to protect revenue without sacrificing conversion.
What is the real cost of fraud
From chargeback losses and operational drain to conversion drop-offs and reputational damage, we’ll look at the measurable and hidden costs of fraud and overly strict controls.
What are the practical takeaways for marketplace teams
We’ll share actionable recommendations from experts in the industry on scalable fraud prevention and verification workflows that protect revenue without slowing platform growth.
Who should attend
This webinar is designed for anyone at a marketplace who owns the intersection of trust, growth, and revenue protection, including:
Fraud & Risk Operations leaders, Trust & Safety teams, Product managers, Payments, Chargebacks, & Disputes managers, Operations managers, Customer & Consumer Experience managers, Compliance & Verification managers, Growth & Marketplace Expansion managers.
Join live and receive a certificate of attendance!
