Fraud Fueling Digital Inequality

"Why are we trying to change the 3% of people who stammer in the UK? Why aren’t we educating the 97% of people who don’t?”

Fraud isn’t victimless — it’s a powerful engine for bias, hitting marginalised communities hardest and driving inequality. In this episode, Claire Maillet joins Thomas to uncover how fraud fuels digital-age discrimination and what stakeholders can do to fight back.

Claire is an award-winning fraud expert, PhD researcher, and advocate for disability and mental health awareness. Claire regularly speaks about the impact of speech impediments on counter fraud controls as someone that comes at it from both sides — a customer who stammers, and a counter-fraud professional working in the financial services.

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Claire Maillet

Multi-award-winning Counter-fraud Expert

Claire is a multi-award-winning counter-fraud expert with a decade of experience in financial crime prevention within financial services. She has worked for an array of firms from small start-ups to global retail giants, across several product types such as cryptocurrency, asset management, credit cards and foreign exchange. In her spare time, Claire undertakes a PhD in Criminal Justice Studies at the University of Portsmouth, looking at internal fraud within FinTechs, which she is due to complete in 2026.

In 2023, Claire was awarded Director of the Year at the UK FinTech Awards and shortlisted for several other accolades including Woman of the Year and Head of Financial Crime of the Year. From 2021 to 2024, Claire has been a finalist for eleven Tackling Economic Crime Awards, including Outstanding Individual Contribution, Outstanding Female and Outstanding Director.