Glovo's Fraud Playbook: From Free Lunches to Money Laundering
We think of fraudsters as criminals behind laptops, draining accounts without conscience. But what about that free lunch you claimed on your delivery app or the refund you knew wasn't deserved? Could you be part of the problem too? As the on-demand delivery industry explodes, it's creating new opportunities not just for convenience, but for fraud at every touchpoint.
Our guest in this episode is Boris Montin, Fintech Director at Glovo, who joins host Thomas Taraniuk to discuss how delivery platforms navigate fraud across countries, balancing frictionless customer experiences with robust security measures.
From opportunistic coupon abusers and professional fraudster networks to merchant money laundering and SMS verification scams in Central Asia, this episode reveals the creative schemes targeting delivery platforms. Boris explains how Glovo uses AI and machine learning to detect fraud in real time, why the "perfect level of fraud" is actually about acceptable friction, and how the democratisation of fraud through social media is changing the game.
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