Ask Sumsubers: What Tools and Features Should We Implement to Help Players Set Responsible Gaming Limits?

Lucienne Atkins Jones

Regional Business Development Manager

Sumsub keeps getting questions from our followers about the specifics of regulatory compliance, verification, automated solutions, and everything in between. We’ve therefore decided to launch a bi-weekly Q&A series, where our legal, tech, and other experts answer the most frequently asked questions. Check out The Sumsuber and our social media every other Thursday for new answers—and don’t forget to ask about the things that interest you.

This week, our Regional Business Development Manager, Lucienne Atkins Jones, will briefly discuss Responsible Gaming and the gaming limits.
Follow this bi-weekly series and submit your own questions to our Instagram and LinkedIn.

Let’s start by providing the definition of responsible gaming. The term refers to a set of policies and practices designed to promote and monitor safe and responsible gaming behavior. This includes setting deposit limits, offering self-exclusion options, and providing resources for players to seek help if they develop a gaming problem. Online gaming sites have a responsibility to promote responsible gaming and protect their players. To make this process as smooth and cost-effective as possible, companies can hire a specialized company, such as Sumsub, to monitor customer behavior and detect addicted players. Here’s how Sumsub’s solution works:

Sumsub monitors player transactions—including deposits, withdrawals, bets, wins, losses, and more,— in accordance with responsible gaming rules
Depending on the check results, the player’s transactions are assigned a status:
Normal — the transaction is approved
Suspicious or gaming Addiction — transaction triggered a responsible gaming rule and requires attention from the gaming platform
The results are sent to the gaming company for review and further decision making

Here are some of the checks that Sumsub conducts:

Session time
Session duration
Session count
Deposit amount
Deposit frequency
Deposit count
Bet size
Presence/absence of account limits

All in all, implementing responsible gaming controls can benefit businesses in many ways, helping them comply with regulations, avoid financial risks, and maintain their reputation. Depending on their skills, fraudsters can try to deceive the system in a variety of ways—from simply wearing a mask to creating complex deepfakes, which use machine learning to either generate a fake persona or impersonate an existing person using manipulated photos and videos of them. Our automated systems use data collected during the onboarding process to spot artifacts that indicate deepfake usage. Some of these red flags include inaccuracies in eyes, teeth, borders of the masks, and other features that a person may not spot right away.