Release notes

December 2021

Dashboard

We've added new graphs to your account

We’re continuing to release custom graphs with rejection/resubmission reasons for all customers. Get additional insights about your customers with these new features. All the graphs you need can be found in the Statistics and Analytics sections.

Mobile SDK

6 new languages for applicants in MobileSDK

We’re happy to inform you that we now have 6 more languages for applicants in the Mobile SDK:

Indonesian
Portuguese
Portuguese (Brazilian)
Thai
Vietnamese
Japanese

We will continue adding new languages for applicants to maintain high pass rates worldwide, so stay tuned.

Not using the mobile version yet?
Download the demo app in the AppStore and Google Play.

Help Center

A huge update to our Help Center is here.

Welcome to the brand-new Help Center! We've fully reworked it for easier navigation, better design, and enhanced user experience. The updated version is now up and running, and we’re excited to see what you think. It's available by clicking "Help" in the top right corner of the Dashboard.

Dashboard

Sandbox-only access for the roles you need.

We added the possibility to give Sandbox-only access to specific roles in the dashboard. This feature can be useful for developers and other team members who don’t need access to production mode. Plus, you'll enjoy even greater safety and compliance by limiting who gets access to personal data.

Mobile SDK version 1.18.3 is fully available now

Here’s a reminder of some of the key updates:

  • More opportunities to enhance your flow, including streamlined email and phone number verification.
  • Added ability to provide the applicant’s email and phone at the initialization stage.

November 2021

Dashboard

Self-Service Registration

We are introducing a new Self-Service option. Anyone can sign up for Sumsub, build the integration, and start verifying users on their own. This option is available on our Pricing page; just click “Sign up” on the top right corner.

Dashboard

New Name Comparison Settings

We’ve introduced two new name comparison options:
Containment – this check is carried out by separating a name (for example: John Smith) into its component parts: “John” and “Smith.” These components are then used to determine whether a name matches,
Fuzzy containment – this check operates by the same principle as Containment, but uses a ‘fuzzier’ algorithm that tolerates a wider range of differences in how names are written. It also tolerates transposition in component parts.

Dashboard

Homepage Revamp

We’re doing our best to help clients keep up with crucial stats. Now you can access the main performance charts right from the homepage. This includes Applicants Reviewed, Median Check Time, Reject Labels, and more.

Mobile SDK

The new version of the Mobile SDK

We’ve made a couple of important changes to our Mobile SDK. More opportunities to enhance your flow, including streamlined email and mobile number verification.

October 2021

Dashboard

Say hello to the Sandbox view

We’re replacing the test environment with a Sandbox view, which makes going to Production and moving between views much easier. Now, there’s no more separate URLs and double logins. All you have to do is to click a simple Sandbox/Production switch. Please note that you cannot conduct any real checks in the Sandbox view.

Dashboard

Dashboard URL Change

The Sumsub Dashboard is moving to a new URL: cockpit.sumsub.com. This will give you full control over the verification procedure and access to analytics data. The URL change will occur automatically and will NOT affect your API integration in any way. WebSDK permalinks are moving to a new URL as well: in.sumsub.com.

New Email Design

Emails sent to applicants from the Sumsub dashboard have been optimized for higher click rates and a better user experience. Among other things, the new emails feature an improved design, clear CTA buttons, and more concise texts.

Dashboard

Sumsub Dashboard – now in Spanish 🇪🇸

Do you have operators who are native Spanish speakers? Make their work easier by switching the Sumsub Dashboard to Spanish. All they need to do is to select ‘Spanish’ in the top right-hand corner of the dashboard by clicking on the 🌐 button.

Dashboard

Revamped homepage for the Sumsub dashboard

Now you can see the main performance charts right on the homepage, including Applicants Reviewed, Median Check Time, Reject Labels, and more. This way, you can start your work with a quick check-up on statistics.

Dashboard

Sumsub launches a self-service version of its product

To get started, all you have to do is sign up, set up the integration, build a level, and begin verifying users. This option works best for small and growing businesses that verify less than 1000 users/month with basic KYC. Check out our available pricing plans.

September 2021

Dashboard

Levels and Customizations release

A new, more secure system is here to replace the old levels and flows. Now, building a smooth verification process is much easier – you just need one level to go live. Later, you will be able to tailor what your users see at every verification step to your liking. You may configure customizations once per SDK type, and attach them to as many levels as you want.

Dashboard

Name transliteration

Now, you can see the applicant’s name in its Latin transliteration, regardless of the document’s language. This has been done to streamline your interaction with customers across the globe.

Webhook headers

Distinguishing and personalizing webhooks is easier than ever! Add the header names and values that our service will send webhooks with.

Dashboard

Improved NiN verification for applicants from Nigeria

Working with applicants from Nigeria is now even easier. Before, users needed to provide an additional document to supplement their NiN (Nigerian Identification Number Slip). This was bringing down conversion rates as NiN is one of the most popular documents in Nigeria. Now, we have a reliable source that allows Sumsub to validate NiNs alone without requesting any extra docs.

August 2021

Web SDK

Video Identification – now with email/phone verification and custom questionnaires

Do you want video identification to be even more secure? Check the validity of customer contact info by adding their email and phone number to the verification level. That’s not all. Request any additional information or files by adding a custom questionnaire to your video identification process.

Dashboard

Personal notes to AML matches

Do you need to make your compliance routine more efficient? Create and share notes on matches found during AML screening. You can check them at any time in the dashboard or applicant summary.

Introducing additional features for webhook settings

  • Choose if you want to resend a failed webhook or not.
  • Set up a sourceKey parameter, and the webhook will only trigger if the applicant’s sourceKey matches it.
  • Attach multiple events to a single endpoint.
Mobile SDK

Mobile SDK Version 1.18. Custom themes for your app

Now you can set up your fonts, colors and styles just once, automatically applying them throughout the whole application. Learn how to build your first theme for Android and iOS. Not using our Mobile SDK yet? Check it out now in the AppStore and Google Play.

July 2021

Dashboard

A new permission system for your team members

Now you don’t need to set up permissions for each account; simply assign roles to all your team members with explicit names and exact permissions. Our new permission system also lets you tailor Sumsub to your business. For instance, you can create custom roles (like “compliance team” or “technical support”) based on your specific company structure. For your existing accounts, the roles will be assigned automatically—so you don’t have to change a thing. And if you add any new accounts, you can easily select a role or create a new one.

Dashboard

Live chat in the dashboard

Any customer can contact our Technical Support Team right from the dashboard for a live consultation.

Mobile SDK

The Sumsub mobile app is live

Check it out now at the AppStore and Google Play.

June 2021

Web SDK

Custom files for questionnaires

Now you can attach custom files to questionnaires, such as tax declarations or special agreements, directly through Sumsub’s SDK.

Web SDK

Improvements to the Sandbox Environment

The sandbox environment now displays a note confirming that no real checks are being performed to eliminate any possible confusion.

Web SDK

Change OCR constructor settings in bulk

Now you can adjust countries, document types, OCR fields, and MRZ modes all in a single click. This can be done by opening the preset window (see screenshot above) and clicking “manage document fields”. The default parameters can be reverted to at any time by clicking “reset to default settings”.

Dashboard

Redesigned moderation buttons

The redesigned buttons make our interface easier to navigate, even for first-time users.
What’s changed:

  • There’s an explanation of how buttons are color-coded
  • You can clearly see if a button is pressed or not
  • We’ve added tooltips for each button, giving you an instant look at important details
  • You can see how many buttons are pressed in each category
Dashboard

Photo Geolocation is available on the map

The ‘show map’ functionality lets moderators see where pictures were taken and uploaded.

Dashboard

Applicant cross-check comparison settings can now be adjusted

You can set how strictly applicants’ stated names are compared with what’s written on their uploaded documents.

  • Default – the most robust in most cases. Skips rank mismatches (Dr, Mr, etc.), expects possible abbreviations, but does not allow spelling errors.
  • Fuzzy – allows a certain amount of difference, you can control the threshold yourself.
  • Strict – requires exact match including middle names.

May 2021

Web SDK

Streamlined approach to branding

All paid branding features are now located in the ‘Branding’ tab of your profile settings. From there you can set up your own branding on WebSDK and email notifications, such as logos, texts, css and external links to your domain.

Google Play/TestFlight

Sumsub – KYC/AML and Identity Verification App

Sumsub applications for Android and iOs are now available for public testing. Feel free to try them out at for iOs and – for Android

April 2021

Mobile SDK

Skipping verification screens

We added functionality for simplifying verification flows, allowing certain screens to be skipped. This is another way to match the Sumsub interface to your website.

Mobile SDK

Document requirements tips

Short tips for users that help upload specific document types.

March 2021

Mobile SDK

Streamlined document and country selection

A drop-down menu where applicants can choose their document types and the issuing country.

Mobile SDK

Country and document type selector switch

Customers can disable selecting identity document types and countries of issue for certain verification levels.

Global settings

AML screening levels

Customers can adjust PEP levels and select the specific crimes applicants are screened for in accordance with their risk policies.

Web SDK

Email and phone number validation

The results of email and phone number verification are available for review.

API

Modular approach

Customers using the API integration can match Sumsub’s interface to their website design.

Mobile SDK and Web SDK

Unified Customization

Customers can change the verification interface in mobile and web SDK and all plugins in the same way.

Web SDK

Account details section

An ‘account details’ section has been added where you can keep information about your business which is automatically used in the Data Processing Agreement.

February 2021

Operators panel

Authenticity warnings

To make things more convenient for operators, the system displays short notes highlighting issues related to photos with low digital trust scores.

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