How to pass KYC (Know Your Customer)?

Financial services ask their clients and investors to use only real data and verify their identity with documents, following the KYC/AML requirements of the international regulators.

We save your time by simplifying and speeding up this process as much as possible. All we need is two or three minutes of your time and a couple of photos.

You can find below a step-by-step guide on how to pass KYC with the main stages of validation process and the description of the most common mistakes – everything to pass the Know Your Customer procedure as quickly and simply as possible.

Step 1.

Click "Start" and follow the instructions on the screen.
KYC guide – step 1

Step 2.

Regarding the international Know Your Customer standards you can verify your identity with any official government document - ID-card, passport or driving license. After taking a photo of your document, please send us the pictures, using the form.
Know your customer guide – step 2
What is important to note when you take a photo:
  • All corners of the document should be visible in the photo.
  • The text in the document should be easy to read. Make sure there are no highlights and stains on the photo. Picture of a low quality won't be accepted by the system.
  • If your document has two pages or two sides (for example, a US ID-card or a CIS passport), both sides / pages must be attached.
  • The document must be valid for at least a month. An expired document won't be validated.
  • The system doesn't accept documents corrected in the graphic editors.
  • We accept JPEG or PDF files no less than 500 KB
  • Preferably to have the document in Latin. The system doesn't accept hieroglyphs and ligature.
Important KYC rules for South Korea:
Please carefully cover all sensitive information as it shown below in red (do not digitally edit photos, please use a physical object such as sticky note).
Sum&Substance – KYC
SumSub – KYC

Step 3.

Now we need your selfie picture with the same document. That's how we can confirm that the document belongs to its owner. At this stage the system will not accept only a photo of the document, without the owner in the picture.
Sum&substance KYC iFrame
Important:
  • Your face should be visible on the selfie, and on the photo in the document, so that the algorithm can correctly identify the features.
  • The photo must be of a decent quality, so that the text on the document is readable

Step 4.

We are at the last step. AML and KYC regulations require financial services to validate the addresses of their customers. You can confirm the address with one of the following documents:

  • Utility bill
  • Bank statement
  • Tax invoice
  • Other government issued residential statements / certificates
KYC – proof of address verification
What you should notice:

  • If you attach utility bill or bank statement, they must be issued within the last 3 months and printed on the official form.
  • We need to confirm your address of residence; the system doesn't accept addresses of legal entities or relatives.
  • Your document must contain the full name (as in the ID), the owner's address and the date of issue.
  • The system doesn't accept documents in ligature. If your document is in Arabic or another language with ligature, you have to make a notarized translation in English.
  • You must provide a photo of the whole document. None of the banks or regulators accepts pieces of the documents. And so don't we.
  • If your address is stated in your passport or driving license, you will not be able to confirm your identity and place of residence with the same document. In this case, use another document at the identity check stage - driving license, another type of the passport or ID-card.
We cannot accept in any way:
  • Checks
  • Envelopes with the address as a confirmation of your address of residence
  • Stickers with the address on the parcels as a confirmation of your address of residence
  • Mobile phone bills
  • Insurance documents
  • Medical prescriptions, recipes, invoices and other documents
  • Pre-paid card invoices.
Good luck!
Sum&Substance Team


If you have any questions, please contact the support team of your service or write us at [email protected]
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