SoftGamings is a leading iGaming solutions provider with a client base of more than 500 operators worldwide. Since 2007, the company has been delivering cutting-edge Turnkey and White Label casino platforms, Self-Service solutions, and Sportsbook software. With a strong focus on innovation, SoftGamings offers an advanced loyalty system, gamification tools, tournaments, and full customization options to meet diverse business needs. Through a single integration, operators gain access to top gaming providers, including Evolution Gaming, BetSoft, Microgaming, BetConstruct, and NetEnt.
The Challenge
Before integrating Sumsub, SoftGamings relied on manual verification, which, despite the team’s expertise, posed several challenges. The manual process made detecting sophisticated fraud schemes and fake documents difficult, as fraud tactics evolve rapidly. Additionally, the verification process was time-consuming, requiring significant internal resources and multiple departments to review high-risk cases.
As SoftGamings expanded, specific regulatory requirements, such as AML screening, made automated verification necessary for compliance. Customers often had to upload documents multiple times, prolonging onboarding and leading to dissatisfaction. To maintain compliance and improve efficiency and customer experience, SoftGamings needed a reliable automated verification solution.
Why Sumsub?
SoftGamings chose Sumsub for its comprehensive verification capabilities in one solution, including advanced liveness detection, duplicate account detection based on biometric data, and integrated manual reviews conducted by employees.
Pavel Churakov
CEO of SoftGamings
The cost-quality ratio was the best on the market for the services we needed. Sumsub covered all aspects we required, which competitors often lacked.
The Solution
The company now conducts AML Screening and Monitoring to screen clients for sanctions violations, political exposure, and adverse media mentions. After that, SoftGamings’s employees review documents within Sumsub’s system to verify authenticity and detect potential fraud.
Pavel Churakov
CEO of SoftGamings
We can now ensure our clients are not involved in sanctions breaches, have no relations to politically exposed persons, and are not mentioned in any adverse media stories. We also now have the ability to check our suspicions regarding document forgery or fraud.
SoftGamings is in the process of integrating other solutions, such as User Verification, Player Behavior Monitoring, Fraud Network Detection, and Payment Fraud Prevention solutions, into its platform.
The Results
Since adopting Sumsub, SoftGamings has significantly strengthened its compliance framework. The ability to verify document legitimacy and assess fraud risks has minimized exposure to money laundering, terrorism financing, and sanctions breaches, ensuring complete adherence to licensing conditions.
Future Plans
Pavel Churakov
CEO of SoftGamings
We plan to use Sumsub’s automated User Verification and Fraud Prevention tools across all domains under our GCB/CGA license. Additionally, we aim to offer Sumsub’s services to our clients operating under their licenses to improve internal compliance controls.