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Video Ident Team Lead

Customer Operations

Berlin, Germany

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Video Ident Team Lead

Sumsub is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users. Sumsub’s all-in-one verification platform secures every step of the customer journey. More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification processes, welcome more customers worldwide, speed up onboarding, reduce costs, and steer clear of digital fraud. 

The primary focus of the Video Ident Team Lead role will be to lead a Video Ident Agents team, providing strong leadership, mentoring, and coaching skills to help them build and support high-quality service. 

What You Will Be Doing:

  • Leading a team (20 employees);
  • Conducting appraisal interviews and being responsible for team building events;
  • Being responsible for the development of your team;
  • Keeping the employees motivated on the success of the project;
  • Bringing new ideas into the workflow;
  • Monitoring the progress and keeping the project team and all relevant stakeholders updated;
  • Participating in interviews with the candidates for your team; 
  • Making sure that employees are meeting KPIs and following our guidelines;
  • Being a mentor who is able to solve problems and have great communication skills.

About you:

  • Advanced German and Upper Intermediate English;
  • At least 3 years of professional experience in people management;
  • Motivated and committed to successful development;
  • Open to learning new things and ready for something new in the career field;
  • Have excellent problem-solving and soft skills;
  • An experienced computer user.

What We Offer:

  • Competitive compensation in compliance with your professional expertise
  • Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
  • International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
  • Paid vacation and sick leave

Sounds like a great opportunity for your career development? Then go ahead and apply!

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