About the opportunity
Our customer success team is scaling and we are looking for a technical writer to join our growing team. As our technical writer you will be responsible for creating and editing our Knowledge Bases articles, guides, user cases and all other materials Sumsub needs.
In this role, you will:
- Create in-depth, high-quality content
- Produce and content including how-to articles, guides and more
- Edit and improving existing content
- Analyze content, user satisfaction and work towards ticket reduction
- Produce content under tight deadlines
- Maintain and review all content to be accurate and up to date
Your experience & skills:
- 1-3 years professional experience in content, technical or product writing
- Native English speaker or English mother tongue
- Active initiator, outstanding verbal and written communication skills
- Passion in writing content to help users succeed and teach with uplifting, user friendly content
- Understanding workflows and attention to details
- Tech world orientation
Sounds good?
