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Technical Support Specialist

Customer Operations

Remote, Malaysia


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Technical Support Specialist

Sumsub is a tech company that helps 1000+ businesses worldwide stay compliant with regulations, steer clear of fraud, and verify clients easily with holistic KYC/AML and anti-fraud solutions.

Now we are looking for a Technical Support Specialist. Our Support is divided into client/applicant, technical (1st and 2nd lines) and legal. Regardless of which team the employee belongs to, everyone is eager to help, respond and support all the clients or users. This is a unique opportunity to join a fast-growing team and leave your mark as the team scales up.

What does a Tech Support Specialist do?

  • Deal with problematic situations and help our clients;
  • Search and analyze the logs, data analytics;
  • Integrate and test the internal developments;
  • Work only in chat with 80% of requests being in English.

What do we expect from an ideal candidate?

  • Fluent English;
  • Knowledge of Chinese would be a huge plus;
  • Experience in service/call-centre/ support (ideally with life chats);
  • Basic skills: REST API, HTML\CSS, knowledge of the browser console, SQL, ability to write scripts in any of the programming languages (Java/Bash/Python);
  • Composure, self-control and the ability to melt the hearts of the most demanding clients.

What do we offer?

  • Support is an ideal start to a career in IT, there is time to understand the product, decide on which direction is better for you and move towards your goal;
  • Completely remote work format from anywhere in the world: create your home office and enjoy your workplace;
  • The ability to choose a convenient work schedule;
  • Cooperation in terms of the service agreement ;
  • Career growth and continuous training: we have many directions for your development!
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