Customer Support Specialist

Customer Support Specialist

About the opportunity

The Customer Support Department acts as the first line of support in our company, analyzes all incoming requests, helps customers understand the product, answers general questions, and delegates difficult cases to other departments.

Responsibilities:

  • Solving client’s issues with the earnest desire to help
  • Answering clients in English via chats, messengers
  • Escalating questions to other departments
  • Solving basic technical issues
  • Report all incidents to team leaders
  • Complying with the company’s KPIs

Requirements:

  • Speaking and writing in English fluently — B2 – C2
  • Having a computer with stable internet with a high-speed connection
  • At least six months of experience in support is required or in related vacancies
  • Be able to show empathy
  • Be active, creative, enthusiastic
  • Excellent learning ability and openness to new processes
  • Ability to work under pressure
  • Maintaining discipline while working remotely

What we offer:

  • Office work, we provide all required equipment
  • We will train you in everything you need to work in this position and guarantee regular support in the process
  • Convenient work schedule: morning, evening, and night shifts. A floating weekend that can be conveniently adjusted to your study schedule or personal life
  • We are a service that works 24/7 without considering official holidays and weekends, but each employee has his or her own agreed schedule

Sounds good?

* Sumsub is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

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    Customer Support Specialist

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